Privacy Policy

1. Information We Collect

We may collect information about you in the following ways:

• Personal Data. Personally identifiable information, such as your name, email address, phone number, and business details, that you voluntarily provide when you request a consultation, complete a lead form, or type "START" in our communication channels (e.g., WhatsApp, Meta Messenger).
• Derivative Data. Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, referring URLs, and access times.
• Advertising & Tracking Data. Information collected via cookies, pixels, and similar technologies when you interact with our website or paid ads (see Section 4).
• Financial Data. We do not collect or store payment card data on this website. Business setup fees are handled via secure invoice or direct bank transfer. Where invoicing requires business or billing details (e.g., company name, billing address), we process this only for the purpose of issuing and reconciling invoices.

2. Legal Basis for Processing

We process your personal data on one or more of the following bases:

• Consent — where you have voluntarily submitted your information to us (e.g., via a lead form or by messaging "START").
• Contractual necessity — to prepare quotes, deliver consultations, and carry out company registration services you have requested.
• Legitimate interest — to improve our services, respond to inquiries, and secure our systems against fraud or misuse.
• Legal obligation — where processing is required to comply with UAE law or regulatory requirements.

You may withdraw consent at any time by contacting us using the details in Section 12, though this may affect our ability to provide certain services.

3. How We Use Your Information

We may use the information we collect to:

• Deliver tailored information regarding UAE corporate structures and free zone/mainland setups.
• Respond to your customer service requests and direct inquiries.
• Fulfill and manage consultations, quotes, and company registration processes.
• Communicate with you regarding your inquiry via phone, email, or messaging platforms.
• Measure and improve the performance of our marketing campaigns.
• Prevent fraudulent transactions and monitor against theft or non-compliance.
• Comply with legal and regulatory obligations applicable to us in the UAE.

4. Tracking Technologies & Cookies

We use cookies, web beacons, tracking pixels (including the Meta Pixel), and similar technologies to operate our site and support our marketing efforts. Specifically:

• The Meta Pixel may collect data on page views, form submissions, and other on-site actions to help us measure ad performance and build audiences for future advertising.
• We may use hashed contact information (such as email or phone number) for Meta's Advanced Matching or Custom Audiences features, in accordance with Meta's data policies.
• You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.
• Data collected via the Meta Pixel is also subject to Meta's Privacy Policy.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal data to third parties. We may share information in the following situations:

• By Law or to Protect Rights. If required to respond to legal process, government request, or to investigate potential violations of our policies.
• Third-Party Service Providers. We may share your information with vendors who perform services on our behalf, including data analysis, email delivery, website hosting, CRM, and customer service tools.
• Business Transfers. In connection with any merger, sale of assets, or acquisition of all or part of our business.

Cross-Border Transfers. Some of our third-party service providers may store or process data outside the UAE. Where this occurs, we take reasonable steps to ensure such providers maintain a level of data protection consistent with the PDPL, including through contractual safeguards where applicable.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead and inquiry data that does not result in an engagement is generally retained for a limited period before being deleted or anonymized, unless a longer period is required by law.

7. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, where applicable.
• Object to or request restriction of certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before fulfilling your request.

8. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are directed at businesses and individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.

10. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.